Xperience Kiroseiz AquaPark Premier-Naama Bay

Definitely not a 5*!!

Rooms: Spacious, we had a good location next to the pool. However very out dated, curtains had stains on, tiles loose, bathroom was pretty grubby around the edges. Housekeepers do their best though.

Pool: big enough, some tiles are broken and you can feel the debris on your feet.

Aqua park: very good!! Take water shoes though as the floor is like lava.

Animation: we was ignored for most of our holiday! The English girl spoke to every other English couple but us, walking past us numerous times, one of the girls even stood next to us and said they can’t find anyone to join in with the activities, yet we wasn't even asked. Towards the end of our stay we was spoken to which was fine they seemed friendly enough but at least try and attempt conversation or acknowledgment.

Food: awful!!! We are not fussy eaters in the slightest yet we struggled to find meals - we ate outside the hotel most days despite paying for all inclusive. We was offered a special meal by guest relation, we chose the seafood and that was actually lovely! If we could have that every night we would of been happy!

Some staff need training in customer service! The barman around the pool made us feel like an inconvenience for ordering a virgin mojito. George on reception, Ashraf around the pool and the executive assistant manager were lovely!

Guest relations were fab, told them our issues with the room and was fixed the same day.

Excursions and massages are way over priced! We booked online for less than half of what they asked for.
Beach is far with the most random bus times.

Overall, me and my husband made our stay pleasant. We needed a break and we got by, but we won’t be returning or recommending this hotel.

Been here a week so far, for the price you pay I don’t know why anyone would complain. Food can be repetitive but always something to eat. Eslam is a funny man and will look after you and put your towels out for you in the morning. Ashraf works so hard and brings you drinks around the pool all day.

A Extraordinary experience,I enjoyed a lot....Great food, fun entertainment every night thanks to all the staff who are really attentive to the guest's needs....I felt like I was at home...... I really look forward to returning!! Thank you all guys for the wonderful experience

Dear Ms Lauretta,
Thank you so much for your kind words. We are very much delighted that we have exceeded your expectations in all aspect of your stay and it’s very heartwarming to know how much you enjoyed your stay at Xperience Hotels, awaits your next visit and we assure you it will be even more Special, we are looking forward to welcoming you back to our Hotel in the near future.
Best Regards

What a Amazing experience first time in Egypt beautiful winter sun 😎
Hotel staff couldn’t do enough for you so attentive nothing was too much trouble Big shout out to Kareen house keeping making my Birthday extra special🎂 Kareen and Georgie in the Bar with their secret cocktails 🍹🍸 and Kelly at Guest Services so helpful.
Would definitely return and recommend to couples, families and even lone travellers.
Taxi’s can be booked from hotel for a night out and return journey’s we did this on several occasions excellent service giving you peace of mind .
A excellent holiday all round 😄

Dear Ms Lorrain,
Thank you so much for your kind words. We are very much delighted that we have exceeded your expectations in all aspect of your stay and it’s very heartwarming to know how much you enjoyed your stay at Xperience Hotels, awaits your next visit and we assure you it will be even more Special, we are looking forward to welcoming you back to our Hotel in the near future.
Best Regards

Chambres correct
Service correct
Animation au top
Destination au top
L’Égypte est un pays magnifique où l’on peut s’amuser et faire beaucoup d’activités.
Les gens sont accueillants et super sympas
Big up à Natalia, animatrice superbe !!

Dear Mr Maximosa,
Thank you so much for your kind words. We are very much delighted that we have exceeded your expectations in all aspect of your stay and it’s very heartwarming to know how much you enjoyed your stay at Xperience Hotels, awaits your next visit and we assure you it will be even more Special, we are looking forward to welcoming you back to our Hotel in the near future.
Best Regards